Sunday, March 27, 2005
For the common good
Needless to say, it raises a few eyebrows around the place. It is yet to get me into the very secure System Test 2 room, but it does gain me entry to the Product Support room (a small inner-sanctum enclave which requires buzzing in, buzzing out, and signing of forms for visitors, for which I had to fill in no end of forms with my last 5 years' addresses and my speeding tickets declared). Sadly (or thankfully) not many, if any, at work read Nixtasinks. Yes it's true. I now work for product support. I thought it would entail answering the phone and asking people if they had pulled their privates out of the CD ROM drive, and that no, RAM had nothing to do with ramming and they should clean their mouse immediately, but apparently IBM have been paid to do that. Instead they filter out the pap and we get mostly real calls. I'm quite impressed in general with a) how well the software seems to be working now that it's gone live and b) how detailed and informed the calls are in general. Also, it seems to mean that I have to go through and fix code where it's broken, which would be not too bad if we could look at the error logs. As it is, I have to use my magic wand and pixie dust. Seems to work quite well. Coming soon, my prototype Blunkett ID card, if I can remember where I put it. | ||


